What device do I need to download Wonder World Apps?
Wonder World Apps are available for most of iOS devices (iPhone, iPad) and Android devices.
Where can I download Wonder World Apps?
What ages are Wonder World Apps made for?
Wonder World Apps are educational games, designed for two age groups – early years (2-4 years) and primary school (6-8 years). However, the ages are only a suggestion. Your child may be more advanced than other peers in the same age group, and some games may seem too easy. We recommend you observe your children when they use our games for the first time, so you can evaluate if the game settings are the best match for your child’s learning level.
How can I make my device child proof?
For more information for parents about the Apple App Store, please go directly to the Parents’ Guide to iTunes.
My app crashes or closes unexpectedly.
A: If the iPad is your tablet of choice, there may be an easy fix: using four or five fingers at a time can sometimes trigger Multitasking Gestures — which may include closing an app. Just head to your general settings, and toggle Multitasking Gestures to ‘off’. If the app continues to misbehave, read on to the section about rebooting and shutting down. If problems persist, please get in touch.
Why isn’t the app I purchased showing up on my device?
Try using your device’s search application. As you start typing the name of the app, matching results will appear.
You can also see your previously purchased apps and download them again by following these steps:
1. Open the app store on your device
2. Check that you’re signed in to with the same account used to purchase the app
3. Tap on Purchased from the bottom navigation bar, locating the app in your Purchased list. (On iOS devices, tap Updates from the bottom navigation bar, then tap Purchased.)
4. Tap download
We accidentally erased the app. How do we get it back?
A: Don’t worry. Just follow these simple steps:
- Open the App Store on your device, making sure you’re signed in with the same account used for the original purchase
- Tap on Purchased from the bottom navigation bar, locating the app in your Purchased list. (On iPhone or iPod touch, tap Updates from the bottom navigation bar, then tap Purchased.)
- Locate the app in your Purchased list
- Tap download
If I reinstall/redownload an app, will I be charged again?
Removing and downloading the app again can set things straight. As long as you download the app from the same iTunes account that you used to purchase the app originally, you won’t be charged. Here’s more information on downloading previously purchased apps.
Why is my app misbehaving?
A: Sometimes apps crash or get glitchy. We find restarting your device or removing other apps running in the background usually helps. If all else fails, try reinstalling the troublesome app — don’t worry, you won’t be charged again!
Why can’t I hear any sound?
A: First, check to make sure your device’s media volume isn’t set to ‘silent’. Little fingers can accidentally switch off the volume too, so make sure the volume switch hasn’t been flipped. If you’re using an iPad, the sound issues could also be related to the physical sound/rotation lock side switch. Try changing the settings for that switch under General Settings. Then move the switch to see if the audio comes back. And of course, there’s the old reboot/reinstall trick if all else fails.
What is an in-app purchase?
In-app purchases are small purchases made within your Wonder World App that allow access to additional content. Wonder World Creator is the only app including in-app purchases, which unlock further options for play. You need to enter your Apple ID password to make in-app purchases. You buy these items one time, and you can transfer them to other devices that are associated with your Apple ID.
Do Wonder World Apps have any in-app purchases or third-party advertisements?
We believe in creating kid-safe quality apps. That is why all our apps for early years kids don’t have third-party advertising or in-app purchases.